- Categories:Customer service center
- Time of issue:2020-10-18 19:56:41
Build a customer service system for the company's products, which can be used to manage customer's basic information, customer service needs and service personnel management; facilitate enterprises to provide more excellent service activities for customers, so as to improve the image of enterprises and the competitiveness of enterprises in the same industry.
By sorting out customer files, customer business reminders, and tracking customer service events, the after-sales problems of customers are solved timely and effectively; the construction of knowledge base helps after-sales personnel to undertake more after-sales content and provide better service for customers; at the same time, it also strengthens the sharing and cooperation between the company's employees, greatly improves the work efficiency, and creates a kind of knowledge base The model of proactive customer service experience.
The core concept of Mach technology customer service management system is to take the customer as the center, provide the most suitable technical solutions and whole process personalized service according to the needs and actual situation of each customer, so as to provide customers with better service.
Mach technology was founded in 1996, specializing in providing software and equipment integration of "industry 4.0" overall solution for manufacturing enterprises. It is a national high-tech enterprise that develops and manufactures intelligent environmental protection automatic batching system, intelligent three-dimensional warehouse, intelligent logistics transportation system, information management and control software, and green environmental protection equipment.
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