Beijing Mach Tiancheng Technology Co., Ltd

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Categories:Customer service center
Time of issue:2020-10-18 19:56:41
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Build a customer service system for the company's products, which can be used to manage customer's basic information, customer service needs and service personnel management; facilitate enterprises to provide more excellent service activities for customers, so as to improve the image of enterprises and the competitiveness of enterprises in the same industry.
By sorting out customer files, customer business reminders, and tracking customer service events, the after-sales problems of customers are solved timely and effectively; the construction of knowledge base helps after-sales personnel to undertake more after-sales content and provide better service for customers; at the same time, it also strengthens the sharing and cooperation between the company's employees, greatly improves the work efficiency, and creates a kind of knowledge base The model of proactive customer service experience.
The core concept of Mach technology customer service management system is to take the customer as the center, provide the most suitable technical solutions and whole process personalized service according to the needs and actual situation of each customer, so as to provide customers with better service.

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Mach technology was founded in 1996, specializing in providing software and equipment integration of "industry 4.0" overall solution for manufacturing enterprises. It is a national high-tech enterprise that develops and manufactures intelligent environmental protection automatic batching system, intelligent three-dimensional warehouse, intelligent logistics transportation system, information management and control software, and green environmental protection equipment.

产品中心

Railway track conveyor line

For the "One Belt and One Road" projects, "Laos-China Railway" and "Yawn Railway" track laying to provide efficient, accurate and zero-error track conveyor lines, Mach Technology is the only designated supplier.

Railway track conveyor line

Workshop engineering design consulting service

1. Project feasibility study report; 2. Project master plan and effect drawing;; 3. The product technology and the plan of the rubber mixing workshop are determined. Including technical implementation plans such as process technical plan, process formula, process flow, process control parameters, and process requirements for equipment. 4. Determination of equipment process route, equipment selection, purchase, and design conditions; 5. Construction drawing design, including architecture, structure, water (firefighting, life, equipment), HVAC, electricity, power, three stations and one house (power station, air compressor station, substation and water pump room), roads, greening, etc., Interpretation of construction drawings. 6. Public engineering installation and process equipment installation guidance. 7. Equipment debugging and trial production. 8. Organize completion acceptance and personnel training.

Mechanical and electrical equipment installation project

Mach technology has many years of power distribution, pipeline and mechanical electrical installation project engineering experience and professional technology accumulation. To provide customers with matching optimization scheme with functional efficiency improvement and system performance stability, and jointly provide construction services for engineering projects, power distribution system, mechanical equipment, equipment terminals in digital chemical plant and intelligent manufacturing factory and all mechanical and electrical engineering construction. In the electromechanical projects of new or expanded factories, starting from the needs of factory facility planning, production line planning, equipment relocation, digital system, to technological innovation , equipment supporting, etc. , we will customize and complete installation engineering solutions for customers with professional, Technology and experience are used as the power engine to promote the upgrading of customer engineering industrialization, accelerate the operation efficiency of electromechanical and equipment, and ensure the advancement, speed, safety and stability of its system.

Robot palletizing

Our company selects domestic and foreign brands (commonly used brands ABB, KUKA, etc.) and independently designs pneumatic gripper at the front end, which is equipped with adjustable throttle valve to control the operation stability. The base of manipulator is welded with carbon steel and fixed with the ground. Self developed supporting application software can control the operation of manipulator stably and efficiently. The palletizing robot after CCD sorting is equipped with a pallet gripper, which can automatically grab and place the stacked pallets in the corresponding pallet area, and then palletize the products.

CCD detection system

CCD detection system is done with industrial cameras identification, measurement, positioning, judgment function, it will be ingested target into an image signal, sent to a dedicated image processing system, an information distribution of pixels and the brightness, color, etc., into a digital signal. The imaging system performs various operations on these signals to extract the characteristics of the target, and then controls the actions of the equipment on the spot based on the results of the discrimination. CCD detection system is widely used in manufacturing industry. In the mass industrial production process, the production efficiency and the degree of automation of production can be greatly improved, and it is of inestimable value in detecting defects and preventing defective products.

CONTACT INFORMATION

Beijing Mach Tiancheng Technology Co., Ltd
Address: 12 / F, block B, Yuhui building, 73 Fucheng Road, Haidian District, Beijing
Tel：010-88152355
Fax：010-88133042
Mail：machtech@machtech.com

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