Customer Service Management Platform Solution
From the perspective of customers, we provide the most suitable technical solutions and personalized services throughout the process according to the needs and actual conditions of each customer. Our self-developed customer service management system http://www.machcrm.cn/admin/ login can realize applications such as establishing customer files, collecting after-sales problems, promptly reminding repairs, tracking after-sales progress, service records, and problem summary. Customers can directly log in to the system to report for repairs on the mobile phone APP, official account, or computer PC. The system will prompt the first time. After analysis and judgment, after-sales engineers provide customers with complete solutions in time, and complete after-sales service quickly and with high quality through remote or door-to -door services, Customers can check the service status at any time.
The system is open to all users and sold globally.
Mach technology was founded in 1996, specializing in providing software and equipment integration of "industry 4.0" overall solution for manufacturing enterprises. It is a national high-tech enterprise that develops and manufactures intelligent environmental protection automatic batching system, intelligent three-dimensional warehouse, intelligent logistics transportation system, information management and control software, and green environmental protection equipment.
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