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Founded in 1996, we provide integrated "Industry 4.0" software and equipment solutions for manufacturing enterprises. We are committed to the R&D and manufacturing of intelligent, green, and user-friendly intelligent equipment, continuously promoting the deep integration of information technology and industrialization. -
Serving global clients in industries such as friction materials, building materials, rigid foam boards, welding materials, magnetic materials, and lithium batteries, we provide intelligent and environmentally friendly automated batching systems (auxiliary equipment for internal mixers/kneaders, automatic batching systems for small materials/additives, automatic batching systems for polymer materials, and automatic batching systems for composite materials). -
Tailored solutions: We provide suitable technical solutions and personalized services throughout the process, based on each client's needs and circumstances, and we pay attention to clients' potential needs. -
Following the principles of "intelligent control, advanced technology, practical stability, simple operation, and convenient maintenance", with a "professional" spirit and a "focused" attitude, we closely combine the user's actual production and development goals. Through continuous innovation and improvement, we effectively solve the production and management problems that users care most about, achieving "user satisfaction, joint innovation, and common development". -
Through company-wide innovation and continuous improvement, we constantly enhance product cost-effectiveness and stability. We continuously increase R&D investment to improve technological advancement and capabilities. Through continuous improvement of service models, we enhance service quality. We firmly follow the path of "specialization" to become a global professional company.
- Product Description
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Customer Service Management Cloud Platform Solution
Starting from the customer's perspective, we provide the most suitable technical solutions and comprehensive personalized services based on each customer's needs and actual situation. Our independently developed customer relationship management system can realize functions such as online customer return visits and traceability, customer file creation, equipment maintenance prompts, usage problem collection, repair real-time reminders, after-sales progress tracking, service process recording, data analysis and summary, and product improvement and optimization. Customers can directly log in to the system to report repairs via mobile APP, official account, or PC. The system will immediately remind our customer service personnel. After-sales engineers quickly complete after-sales service remotely or on-site, and customers can check the service status on the platform at any time during the process.
This system is open to all users and is sold globally.
Customer Service Management Cloud Platform
- Product Description
-
Customer Service Management Cloud Platform Solution
Starting from the customer's perspective, we provide the most suitable technical solutions and comprehensive personalized services based on each customer's needs and actual situation. Our independently developed customer relationship management system can realize functions such as online customer return visits and traceability, customer file creation, equipment maintenance prompts, usage problem collection, repair real-time reminders, after-sales progress tracking, service process recording, data analysis and summary, and product improvement and optimization. Customers can directly log in to the system to report repairs via mobile APP, official account, or PC. The system will immediately remind our customer service personnel. After-sales engineers quickly complete after-sales service remotely or on-site, and customers can check the service status on the platform at any time during the process.
This system is open to all users and is sold globally.
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Beijing Mach Tiancheng Technology Co., Ltd.
Beijing Mach Tiancheng Technology Co., Ltd.
Address: 12th Floor, Building B, Yu Hui Building, No. 73 Fucheng Road, Haidian District, Beijing
Telephone:86 010-88152355
Fax: 010-88133042
Email:machtech@machtech.com.cn