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Customer Service Management Cloud Platform
Customer Service Management Cloud Platform Solution From the customer's perspective, we provide the most suitable technical solutions and comprehensive personalized services based on each customer's needs and actual situation. Our independently developed customer relationship management system can realize functions such as online customer return visits and tracking, customer file creation, equipment maintenance reminders, usage problem collection, repair real-time reminders, after-sales progress tracking, service process recording, data analysis and summary, and product improvement and optimization. Customers can directly log in to the system to report repairs via mobile APP, official account, or PC. The system will immediately remind our customer service personnel. After-sales engineers quickly complete after-sales service remotely or on-site, and customers can check the service status at any time during the process. This system is open to all users and is sold globally.
Beijing Mach Tiancheng Technology Co., Ltd.
Address: 12th Floor, Building B, Yu Hui Building, No. 73 Fucheng Road, Haidian District, Beijing
Telephone:86 010-88152355
Fax: 010-88133042
Email:xiayanqiu@machtech.com.cn